Thank you for choosing IG TECHSERV Pvt. Ltd. We are honoured to provide you with our technology solutions, IT services, outsourcing, and consulting support. As a service provider, we take data privacy and data security extremely seriously. Accordingly, we adhere to the strict requirements of the Digital Personal Data Protection (DPDP) Act, 2023.

This Privacy Policy provides a detailed overview of how we collect, process, use, and safeguard your personal data.

Who we are

IG TECHSERV Pvt. Ltd.
H-141, Sec-63
Noida, U.P. 201301, India

(hereinafter referred to as “IG TECHSERV”, “we”, “us”, or “our”).

How we do it

We comply with India’s DPDP Act, 2023 in full, including all requirements related to collection, processing, storage, disclosure, and protection of personal data, as detailed below.

1. Responsibility, Contact & Data Protection

IG TECHSERV Pvt. Ltd. is responsible for the processing of personal data within the scope of providing our services.

If you have any questions or concerns regarding data protection, please contact:

Rahul Kumar
Email: rahul.kumar@igtechserv.com

Data processing for contact and communication occurs based on your consent. Any inquiries or concerns regarding data privacy may also be addressed to rahul.kumar@igtechserv.com.

2. Processing Personal Data

2.1 What Personal Data We Process

We process personal data received directly from users of our services. “Personal Data” refers to any information relating to an identified or identifiable natural person. This may include:

• Name, email address, phone number

• Company name, designation

• Identification or contact information

• Location data or online identifiers

• Any information voluntarily shared by you

2.2 Contract and Billing Fulfilment

When you contact us, or we interact for service engagement, we process personal data necessary to fulfil contractual or pre-contractual obligations. This includes:

• Contact details

• Company details

• Email, phone number

• Payment or billing information (when applicable)

We may also use such data for administrative tasks, communication, and enforcement of agreements including this Privacy Policy.

Interpretation / Service Delivery Processing

If you use any of our service delivery functions (e.g., IT support, consulting, project operations, remote services), we may collect the personal data you enter or transfer during service use. This includes:

• Contacting information such as your name, title

• Dates, times, and details required for service meetings

• Email addresses, phone numbers, or access credentials shared for service execution

2.3 Legitimate Interests

We process personal data based on our legitimate interests, which include:

• Troubleshooting and technical diagnostics

• Improving service quality and performance

• Monitoring platform and website performance

• Direct marketing (where permitted)

• Protecting our rights in case of disputes

• Ensuring cybersecurity and IT operational safety

• Business development and service enhancement

2.4 Consent-Based Processing

Where processing is based on your explicit consent (e.g., contacting us through forms), such processing is lawful under your granted consent.

You may revoke your consent at any time. Revocation affects future processing but does not affect the legality of past processing.

2.5 Processing as a Data Processor

Where IG TECHSERV processes personal data on behalf of a client, all required safeguards, obligations, and data protection measures will be defined within the contractual agreement between the client and IG TECHSERV.

3. Contact Form

When you submit a contact form on our website, you voluntarily provide:

• Name

• Email address

• Phone number (optional)

• Message/content

Additionally, the following data is automatically stored:

• IP address

• Date and time of submission

We use this data:

• To respond to your inquiry

• To provide requested information

• To contact you regarding our services

• To fulfil legal or administrative requirements

We retain this information as long as needed to fulfil your request or as required by law.

4. How We Share Information

4.1 Transfer of Personal Data

We may transfer personal data to third parties only:

• For fulfilling contractual obligations

• For complying with legal requirements

• For our legitimate interests

• When you have provided explicit consent

4.2 Service Providers

We may share data with trusted third-party service providers such as:

• Cloud hosting providers

• Payment gateways

• Data storage or analytics providers

• Technical support partners

These providers are required to:

• Use your data only for the intended purpose

• Maintain strict confidentiality

• Adhere to our data handling policies

4.3 Partners

We may also share personal data with verified partners for:

• Customer support

• Statistical analysis

• Service optimisation

All such partners are obligated to maintain confidentiality and use data only for assigned purposes.

5. Release of Personal Data (Legal Requirements)

We may disclose personal data when required by law, including:

• Court orders

• Government mandates

• Compliance with legal processes

• Protection of our rights, users, or assets

6. Website Visits & Technical Logs

When you visit our website or platform, the following technical data may be collected automatically:

• IP address

• Browser type

• Operating system

• Date/time of request

• Referring pages

• Language settings

• Country/region of access

This data is used for:

• Website delivery

• Security monitoring

• Preventing unauthorized access

• Analytics and optimisation

We may retain logs longer if suspicious activity is detected.

7. Social Media

Our website may contain social media features (e.g., Facebook Like button, LinkedIn share button, etc.). These features may:

• Collect your IP address

• Track the page you are visiting

• Set cookies for functionality

Your interactions with these features are governed not by this Privacy Policy, but by the policies of the respective platforms.

8. Retention of Personal Data

We retain personal data only as long as necessary to:

• Fulfil the purpose for which it was collected

• Comply with legal/business obligations

• Resolve disputes

• Enforce rights or contracts

9. Data Security

Your personal data is stored on secure servers accessible only to authorised personnel.

We implement:

• SSL encryption

• Technical safeguards

• Administrative controls

• Physical security measures

However, no method of transmission over the internet is fully secure; thus, absolute security cannot be guaranteed.

10. Changes to Our Privacy Policy

IG TECHSERV may update this Privacy Policy periodically.
All updates will be published on this webpage and become effective immediately upon posting.

If you have any questions about this Privacy Policy, please contact:

Rahul Kumar
Email: rahul.kumar@igtechserv.com
Phone: +91 99909 33586

Consent

By accessing or using our website or services, you consent to the collection and processing of your information as described in this Privacy Policy.