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Job Description

Tele Collection Executive

Location: Lucknow, Uttar Pradesh

Address: 356/088, 3rd Floor, Hasanganj, Alamnagar Mohan Rd, Bawali, Rajajipuram, Lucknow, U.P. 226017
Salary: ₹6,000 – ₹9,000 per month (Fixed) + Incentives
Job Type: Full-time
Working Hours: 9:00 AM – 6:30 PM (Monday to Saturday; Sunday off or as per company policy)

Key Responsibilities

  • Contact customers with overdue payments through outbound and inbound calls following the standard collection process.
  • Verify account details, payment history, and outstanding balances; update call notes accurately in the CRM.
  • Negotiate and secure payment commitments for timely resolution of accounts.
  • Escalate delinquent or non-responsive accounts to supervisors or compliance teams as required.
  • Reconcile daily collections and monitor aging reports to achieve assigned collection targets.
  • Handle customer queries, complaints, and disputes professionally and courteously.
  • Ensure adherence to company policies, legal regulations, and data privacy standards.
  • Maintain accurate documentation of customer interactions, promises, and settlements.
  • Prepare and submit regular reports on collection performance and outcomes.

Performance Metrics

  • Achievement of collection targets.
  • Call quality and adherence to communication scripts.
  • Contact rate and promise-to-pay ratio.

Required Qualifications and Skills

  • Education: Minimum 10th pass; 12th preferred.
  • Experience: Freshers are welcome to apply.
  • Language: Proficiency in Hindi (English is an added advantage).
  • Communication: Clear, confident, and persuasive communicator with strong listening and negotiation skills.
  • Computer Skills: Basic computer literacy required.
  • Attitude: Target-driven, resilient, and empathetic; able to manage challenging customer interactions effectively.
  • Time Management: Ability to organize and handle multiple accounts efficiently.

Working Conditions

  • Indoor office-based role.
  • May occasionally require overtime or shift adjustments based on workload.
  • No travel required.

Compensation & Benefits

  • Fixed Salary: ₹6,000 - ₹9,000 per month + Incentives.
  • PF/ESI as per statutory requirements (if applicable).
  • Attendance and performance-based incentives as per company policy.
  • Other benefits as per company guidelines.

Apply Now

Fill the short form below to start your application. 

* Shortlisted candidates will be contacted for an initial telephonic interview, followed by a possible on-site or virtual interview for the final round.

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